If you encounter this error during the SYNC process from Versiv to LinkWare Live, try these steps to resolve:
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Check the Date/Time setting of the tester. If your tester’s Date/Time is incorrect, it may not be able to sync.
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Check [Tools] > [Network] for either DHCP or Static. Most networks are running DHCP, if you see STATIC try changing to DHCP.
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Make sure that you can log in to www.LinkWareLive.com (on a PC or mobile device) using your email and password. Accept the terms and conditions. Ensure that you can see Projects.
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On your Versiv, sign out of LinkWare Live ( [Tools] > [Sign In] > [Sign Out] )
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Restart Versiv.
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Connect to a network over wired or WiFi connection ( [Tools] > [Network] )
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Tap back, then tap [Sign In].
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Sign in using your email and password
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Select your LinkWare Live Organization (if prompted). If you belong to more than one Organization, Versiv will present a list of Organizations eligible for SYNC.
Are you using your mobile phone as a hotspot?
Tips: If all you see is "Verifying connection," and then an error that it was unable to connect, try moving your phone closer to a better coverage area (for WiFi or data connection) and try again.
Make sure you have configured the password correctly in Network > WiFi > Security to match what is configured for your hotspot.
Make sure your LinkWare Live email/password is entered correctly
Now you should be able to SYNC results from Versiv to LinkWare Live.